Hi Karen,
OK, I made my comments based on the sequence that you listed the steps and processes.
If you add a UP detail to the cash payment and assign a valid Job number, this correctly sends a payment transaction to JobCost. This is before any invoices have been posted. I have verified that this is working correctly with the current shipping version of Adagio Receivables. What version and release do you have installed (check from the Help / About menu)? What version and release of Adagio JobCost?
When Receivables postings involving jobs are done, this writes to a data file ARAJBTCX.dat - if you are using current versions - or ARAJBTCH.dat if older versions are in use. If the size of this file changes when posting your cash, this will tell you that AR did it's part correctly. Then you should see a batch ready to retrieve into JobCost from AR.
To identify which payments did not make it to JobCost, some sort of custom inquiry or report would be necessary. A list of all cash transactions needs to be listed, grouped and totalled by Job number. Only Cash transactions with UP details will contain job numbers - this could make it easier. These totals would then be compared to what is in JobCost for the total Payments (either manually or within the report) and where differences are found, you could enter/import payment entries in a JobCost bill batch to make up the difference.
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Regards,
Softrak Tech Support