Hi, Monique,

Please confirm the exact version release dates of GL9.0A your client is using (in Help | About eg. GL9.0A(080122) or (080402)).

Also, please confirm the exact wording of the error message received.

And, lastly, as Andrew indicated, sometimes a file date has gotten messed up during an install. The ADS32 file is located in their Softrak\System folder. What is the date of the file? Next, when you right click on the file, please select Properties. Does a Version tab present itself? What is the File version of the ADS32 file?