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#22495 - 05/27/10 06:30 AM OE & AP Print Issue Shrinking Documents
Dwaine_Went Offline
Adagio Fan

Registered: 04/02/10
Posts: 36
Loc: Barbados
(205.244.148.217)

I recently made the change to Windows 7 Ultimate on a few workstations in my Accounts Dept and an issue in regards to printing invoices and cheques has come to light.

When I try to print to our accounts invoice printer {HP Laserjet 4250dtn} via Order Entry 8.1C the document sent to the printer is shrunk 3/4 of the page instead of taking up the entire letter sheet.

When I try printing from Payables 8.1A the same issue occurs where the document is shrunk to 3/4 of its original size.

Windows XP systems are printing fine and I have verified the Specs are all the correct page size as well as I have tried various drivers including Universal Print Driver, PS, PCL5 & 6. I have even tried printing to Acrobat's PDF Writer and I am getting the same result.

Any Suggestions will be greatly appreciated.

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#22497 - 05/27/10 08:06 AM Re: OE & AP Print Issue Shrinking Documents [Re: Dwaine_Went]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(24.84.38.242)
Has someone turned on "large fonts" on the Windows 7 machines? Are you printing the documents from the preview window, or directly from the Print button?
_________________________
Andrew Bates

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#22498 - 05/27/10 11:58 AM Re: OE & AP Print Issue Shrinking Documents [Re: Retired_Guy]
Dwaine_Went Offline
Adagio Fan

Registered: 04/02/10
Posts: 36
Loc: Barbados
(205.244.148.217)
Large Fonts were enabled on all Windows 7 machines and after disabling this feature the problem was resolved.

Thanks for your assistance.

Simple solution to a simple problem.

Regards

Dwaine

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