Good morning,
Since Monday, my client has been having issues with printing reports of any type from Adagio.

This is from her email, describing the problem:

>> The printer status sometimes says “error printing” port 192.168.42.26 other times it just says printing but nothing happens.

When I click print, it will say preparing to print. When it won’t print, says loading print engine.

When I restart the computer, the journals begin to print once control alt delete is on the screen. Once I log in, I can print a new report but only one before it happens all over again.

When I was printing the committed cost sheets – there was a long pause before they print, but they will print without restarting the computer.

I can print anything from my email, excel and word without any of this happening.<<

Her workstation is Windows 7

Adagio Versions:
AP 9.2.A 160524
GL 9.2B 160516
JC 9.2A 160126
AR 9.2A 160226
Invoices 9.2A 160507

The printer is an old Dell, model 1720.

As always, thanks in advance,
Carol