Carol:

Is Adagio and data on the local machine or is this a multi-user network? Do other users have the same problem.

Just because Word and Excel work fine doesn't mean that Adagio is the problem. I'll bet these printouts are processing less than 1% of the data that Adagio is processing.

How old is old and how much money does your client want to spend troubleshooting a hardware issue on an old computer.

My recommendation: If the computer is over 4 years old (Dell Inspiron 1720's where on the market in 2007) then it had reached he end of its useful life and should be replaced. Almost always this fixes the problem. If after replacement the problem still exists then more time can be spent troubleshooting the problem.