Hey guys,
We had a partial batch payment (receivables side) get returned because a customer's account was closed. We are not interested in making this an NSF item. So, in BR I reversed the entire batch yesterday (didn't have the option to reverse that 1 item within the batch). Looking at the help notes I realize that this item (along with the others) does not automatically show as not-paid like in AP, however it should have corrected itself when it hit Ledger, correct? So, to re-correct the problem we re-billed our customers as needed, and then re-paid everything except for the payment which did not go through (ouch!). After running month-end reports last night it appears that the original transactions were not reversed in that ledger account, which I assumed was the case. Where did I go wrong & what is the best way to correct something like this?

Thanks!
Erin