We purchased prog from former owners of the software "Purple". We are on a maintenance program for PO's. We just started to use a function of the program that we had no need for until recently. We found a bug in the program & showed it to Steve Schwartz our "go to guy". Yes, we had him log in & see on our screen the issue. He submitted it to tech support. The reply he received said had not seen that before. Ok, so maybe we were the first to find it because we verify the end result in order to make sure it is what we want & what it is supposed to be. I told him he could invite Leigh in tech support to see the issue as he saw it. After a few days with no reply, I tried to reach Leigh & was told I did not have speaking permission so I was directed to Steve Wilson. His first response was I need to send my data in. Our reply is "NO". Again I invited him to view. Leigh had asked Steve to have us run a integ check on PO & IC it was done & no errors. This was advised to Steve Wilson. He then said integ would not find this kind of issue. The issue is when modifying a PO and changing the unit price, when tabbing out of the field, the price changes for no apparent reason. It is random! Different results at different times. The fact is the price entered is changed when tabbing out of the field & therefore the extention is not correct. So my question for Andrew is, why is the first reply when an issue is pointed out & verified by a well informed person like Steve Schwartz always: it's your data, let us look at it. When we bought the prog I don't believe it came with help files & the paper manual is not informative. Steve Wilson admited to me there are issues with the program when I point out some other matters. If I am willing to take the time to show your end what the problem is why is it always, it is your data. My data has never been an issue before in like situations. My offer is still open to have either your programer or tech view the issue from my end.