Good Day,

I was wondering if anyone has come across a situation whereby the security feature (alert) in place to have someone authorize a sale to a customer who is over their credit limit doesn't work.

The alert for if the customer is on hold comes up and allows the person responsible for authorizing such sales comes up but not the alert for a customer over the credit limit.

I have checked:

[*]Company Profile - to ensure the prompts are selected

[*]The security group feature to allow a particular group to allow credit limit override

Is there something I am missing. It seems to be happening only to a particular client.

Running OE 8.1F (140930)
AR 9.1A (140723)

Since it is specific to this one client I just want to know if you have any suggestions.

Thanks