Hello:

Our company uses the Adagio Receivables program and we are on the Upgrades Plan. Yesterday I applied the latest Receivables service pack, being 090928. Our Receivables version is 9.0A. The prior service pack version was 090511.

The service pack installation completed without any error notification. I had admin rights when I ran the installation. However, now when we open up Receivables, there is a Windows error message that is displayed. The specific message is:

“Windows – Delayed Write Failed. Windows was unable to save all the data for the file \ASP\DATA\ALL\ARGLOB.ALL. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.”

We also use Adagio Payables, and a similar message appears when that program is opened (APGLOB.ALL). It seems we can still access all the data, but that error message appears.

I checked the permissions on the \ASP\DATA folder, and it appears to be fine - users have read, write, & modify permissions. I did a Data Integrity Check, and everything was fine.

Has anyone seen this error and resolved it? Is there a way to uninstall this service pack? I looked into the two log files (INSTALL.LOG and INSTALL.TXT) and there is a listing of the files which were replaced. Can I just replaced the old files back in and everything will be the way it was before the service pack installation? I can restore from backups, but I will lose a day’s work, and I want to do that as a last resort.

Thanks for any assistance at all.

--Andrew