One of the users starts up the PO module and is receiving an error: "Grid index out of range".
Not sure what this is about, or how to address this issue.

Hello Sam,

Usually I see this error as the result of a series of steps. Are they able to do it every time? If they sign on with a different user ID do they still have the issue?

I asked the client about this.
It appears that it mostly only happens for one of the users very often, but not for everyone.
I am wondering if we should perhaps uninstall & reinstall the PO module for this user?

Hello Sam,

No, that is not going to help in this case. It is more important to identify their steps.

Okay, I will have to find out more details and then get back to you.

I just spoke with the client.
Two points:
1. The user thinks that the problems started a few months ago, after they installed a program called: JobBOSS, which they use interdependently of Adagio. (They only called and told me this today.)
Perhaps there is some conflict with the two software programs?
2. We are running PO9.3A (171211). If we were to upgrade to the most current version, would this be advisable?

Hello Sam,

1. I have never heard of a conflict with JobBOSS. I'm not familiar with it so maybe others can share their experiences.
2. It is always advisable to run the most current release! However, you will need to be sure that JobBOSS is compatible.

Thanks.