Good afternoon,

My AR representative just completed our daily deposit. Everything went well except with one account. The invoices for this one account are not appearing in the cash batch. I had all those who have access to AR, create a cash batch and call up this one account and they all confirm the invoices do not appear in the batch. When simply reviewing the account the invoices are there. I have done a data integrity check (all is good) and I have had everyone shut down and reboot (nothing happened). I should also mention if I "pretend" to make an AR adjustment to this account, the invoices come up. None of this make sense to me. Any idea? Thank you, Jan

Hello Jan,

If the Invoice details are showing up when you view the Customer's Transactions tab, go to the Accounting tab to see if the Account type is Open Item or Balance Forward.

To pay customers more easily by document, it should be Open Item.