Good afternoon,

My AR representative just completed our daily deposit. Everything went well except with one account. The invoices for this one account are not appearing in the cash batch. I had all those who have access to AR, create a cash batch and call up this one account and they all confirm the invoices do not appear in the batch. When simply reviewing the account the invoices are there. I have done a data integrity check (all is good) and I have had everyone shut down and reboot (nothing happened). I should also mention if I "pretend" to make an AR adjustment to this account, the invoices come up. None of this make sense to me. Any idea? Thank you, Jan