This just started happening to me yesterday, my co-worker has had it happen for the past few weeks.

I am trying to add a new account. I open the Ledger, open edit accounts (either Edit/ Accounts or the Maintain button - it happens either way), when I select "New" no new window pops up and the GL freezes. I can't close or open anything. To close it, I have to go through Task Manager and end task.
The same thing happens when I try to view the details of an account in "View".

My co-worker has a similar issue in AR. He is not able to view a customer's details from the Customer window... no new window pops up and AR freezes. It does not happen to me - I can edit / view customers without any problem.

Has anyone else experienced this? Suggestions?

GL & AR version 9.3A

Thanks,
Donna

Hi Donna,

Is it possible that the Edit Account window is actually opening but off screen? The position is remembered in the Windows Registry, and perhaps this is on a different area. This could happen for example if you previously had multiple monitors and now you have one.

When you edit an account, if this was the situation, you could press the Escape key on the keyboard to close that window, and the program would no longer be 'frozen'.

The solution would be to reset the window positions, either by opening File / User Preferences and removing the selection for Remember Window Position. Or from the Window menu, choose Original Sizes - which also affects the positions.

I suspect that editing an account or customer is not actually freezing the program, but rather the window is simply opening off-screen.

And this is why I love this forum!

Thank you, that solved the problem!