A user that is using TelPay with AP 9.2 contacted me, in that they were unable to set one of their Vendors to EFT. They are using Telpay. This is even though they have setup tons of Vendors successfully to be paid through EFT.

The error message they receive when they setup this Vendor for EFT and click the OK button is: Telpay EFT is not setup to work with Payee information.

I figured out that the problem is that for this one Vendor they have the Payee fields filled out, and once we blank all these fields, the EFT is accepted.

I tried this with AP 9.3A, and we get the same result.

Question: Why should it matter if there is Payee information? Can't the EFT just ignore this when we set the Vendor to EFT? (And what would happen in the rare case where I might choose to not send a payment electronically, and instead generate a cheque to the Payee data?)

Samuel:

Why should it matter if there is Payee information? I would think this matters greatly. If the payment is suppose to made out to XYZ (Payee) do you want it made out to ABC (Primary vendor name)? I don't think I would want that to happen.

Can't the EFT just ignore this when we set the Vendor to EFT? By "this" I assume you mean that fact that there is a Payee. See my previous answer.

The real question is: Why can't EFT/Telpay respect the fact that a Payee name exists and send the payment to the Payee?

Doug:

The question that I have is that when we set up the EFT for Telpay, we are in effect recording who the contact person is, by entering in the Email address.

And, it is the Company’s bank account where the payment will be issued.
So, I would have expected that setting up a Vendor for EFT, it should make no difference whether the data on the Payee tab is blank or filled in – In either case, it should not be taken into consideration by Telpay. And it should not stop Adagio from completing the EFT setup (which is does when there is Payee fields filled in).

A Payee Name & Address only makes sense to me when we are printing a cheque, not when we make an electronic payment to a bank account.

That’s how I would have expected Adagio to work.