Since upgrading to 9.2, the pre check register is not pulling any invoices into the print/post checks and advise.

Jenny,
Double check the Print/Post Checks and Advices dialogue box, especially the starting and ending dates to ensure that invoices are not being included because they don't fit the parameters.

How long does it usually take for a response ?

Hello Jenny,

No response time is guaranteed on this Forum - if you have an urgent need for an answer you should contact your Adagio Consultant.

Having said that, getting a reply to your question in under 15 minutes, and this reply in under 5 minutes seems pretty reasonable to me.

Don identified the most common reason for no invoices being selected for payment in a system check run.

All looks good on the dialog box. I ran a pre check on Tues with our old version and it was good. Now nothing is pulling in

Hi Jenny

Responses are quicker when the question is clear. Yours isn't. ("pulling any invoices into the print/post checks and advise") and you also didn't bother to mention the version number (there is 9.2A and 9.2B), nor the release date (eg 161208) nor what version you upgraded from.

I generally put effort in replying to questions commensurate with the amount of effort the poster has put into making the question clear. Of course I don't work for Softrak so I am a total volunteer on this forum.

Steve

Hi Steve, I thought I was pretty clear but this is my first time on this forum. Let me try again.

I am trying to run a cheque run using 'Check Run'. When generating the 'pre check' report, there is no invoices and it comes up as $0.00.

I have tried it multiple ways with different report groups, vendors, etc with no success.

We upgraded to the 92B version so I am not sure if there is a new setting or a permission that is required that didn't transfer from the previous version.

Jenny:

More than likely one of your choices is excluding all results, so make sure that all selection criteria are set to:

- from blank to zzzzzz
- .01 to 999,999,999.99
- Due date on or before = today's date.

If there is any outstanding invoices in your system to pay then this should be on the pre-cheque register.

I'm assuming that you have confirmed, via the Open Payables report, that there are in fact invoice outstanding and due for payment.

If this doesn't resolve your problem then you really need to get your Adagio consultant take a look with you to figure out what is going wrong.

We chatted with the consultant, and the issue turned out to be that the 'Include Bank with Control Account Set' option was unexpectedly enabled in the Company Profile. Since none of the control account sets had this bank attached, then meant that none of the vendors could be paid from this bank. Unselecting this option was the solution.

Softrak:

Thanks for the update. I'd bet no one would have guessed that answer based on any possible question posted on the forum.