Hello Support:

A client is encountering the "Print engine not found" message when trying to run a Crystal-based report from OE 8.1F.

• This is occurring on just 1 user's computer - there are 6 others with no print problems
• All other modules are 9.2A or 9.2B (OE is lagging due to EDI compatibility)
• The problem started when they moved to a new server last week
• I installed (not copied) the existing versions to the new server (from a workstation, but not the one with the print problem)
• Ran ALLWKST on each computer
• While the version #'s were identical, the new downloads had been "service-packed"
• On the old server the Softrak folder was on the G: drive, now on the R: drive
• The R:\Softrak\System\WIN32\crpe32.dll file is there
• The R:\Softrak\System\WIN32\x64\crpe32.dll file was missing so I copied it in from my computer - no improvement

Questions: Where does OE 8.1F get its print engine from? Since other users are OK, could it be a LAN permissions issue?

Hi, Bruce,

OE8.1F is looking at the Softrak\System\WIN32 folder for the crpe32.dll.

I'm hearing that only one user / w/s can't successfully print OE8.1F reports and that other users can.

If this is only a single user, it would seem the problem is rights and/or registry related.

Have you tried rerunning the w/s install for this user for OE?

Have you tried running Softrak\System\SetReportsTableDrive.exe from this w/s and overriding whatever the 'normal w/s configuration' setting is on it? If the Select Drive field is pointed to the correct location, you could set it to something else and Update, then set it to the correct location again and Update.

It could also be this user doesn't in fact have 'rights' to the entire Softrak folder.

Support:

Uninstalling and re-installing the OE Workstation component didn't bear results. Nor did the SetReportsTableDrive function. I'll keep looking.