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#38363 - 08/28/13 04:45 AM Gridview Not Responding
Liz_C Offline
Adagio Fan

Registered: 03/11/08
Posts: 36
Loc: Ontario, Canada
It appears for no apparent reason that Gridview has stopped responding.
I open the program and as soon as I select a workspace, at the top of the window, it says "Not Responding" and then I have to close.
This is happening for ALL users.
Any thoughts?????
As far as I know, no one had made any changes recently

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#38366 - 08/28/13 06:23 AM Re: Gridview Not Responding [Re: Liz_C]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Perhaps that specific Workspace is damaged? Can you open other Workspaces? Can you create a simple View? Can you open the Workspace pointing at the sample data?
_________________________
Andrew Bates

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#38372 - 08/28/13 09:27 AM Re: Gridview Not Responding [Re: Retired_Guy]
Brian Stief Offline
Waterloo Guy

Registered: 04/04/06
Posts: 1733
Loc: Waterloo, Ontario, Canada
Hi Liz,

We have seen this occur before as well. Usually this is isolated to a specific workspace. If your views are sometimes saved on closing and the save doesn't complete properly, a view that normally opens or refreshes on the next workspace open, will hang the workspace.

We are not aware of any way to check the workspace for damage but have seen the symptoms reported, to know that it can happen.

We would suggest restoring a backup copy of your Gridviews from your datacare backups from a week ago, for the selected GVS, for starters, and if that version will not open, then the related views as well.

Alternatively, you could open up the current views separately and ensure that you can open, save and close. And then try the GVS.

But the preference and fastest would be the restore from say a week ago, when the workspace was working properly.

If you are still having a problem, give us a shout.

Best,
Brian
_________________________
Brian Stief,CPA,CA
Stief Group www.stiefgroup.com
Link2 Systems www.link2systems.com
800.540.3164

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