Good day gentlemen,

I have been forced to grow a new terminal server and have everything pretty much done.

We have about 3 users setup and things are all going well apart from the fact that some of the profiles cannot print anything from Ledger.

Is says it is doing stuff but nothing happens..

Any ideas anyone?

Thank you and,

Cheers, JK

John:
Did you log into the Terminal Server as each user and run the Adagio Workstation installation for each? That process installs some Crystal Reports support files for each user. Are they able to print from other modules?

Hi Bruce,

Thank you for your reply.

Yes, I did exactly that.

I have now uninstalled the application using the control panel using the administrator account and have re-installed it.

I then raised the user's account to admin level and ran WKSetup for Ledger.

Same problem.

Any ideas on where to look are appreciated...

As always, thank you!

Solved - posted for others.

There is something with the Adagio installer which somehow creates this weirdness when running the workstation setup on a terminal server.

Our env:

1- organizational unit for terminal server users,
2- no admin privilge assigned.

Fix:

1- remove the problematic profile from the terminal server,
2- remove the user from the TS OU putting them back into the main OU,
3- add the admin right,
4- run WKSETUP on all modules,
5- restore right and OU...

Cheers, JK

Well good day to you all!

I have just added another user and low and behold even the process noted above does not allow the user to print.

What is going on with this software?

Too hard to tell from out here. Sounds like you have a rights issue.

No way, I have the user set up as domain admin in the main organizational unit.

By way of this email, Doug (Dickie) could you please give me a call - perhaps a session with you is in order at this time.

When I can't print from a Terminal Server session, I confirm that the Crystal folder is present at UserProfileName\Windows\Crystal. It should have the same content as \Windows\Crystal. I believe this is already considered with an Adagio install.

Thank you Bruce - this is the kind of information that really helps but unfortunately in my case it did not.

I wiped out the profile on the terminal server and then with the user as a domain adminstrator went through the WKSETUPs.

Adagio Ledger report printing: Unable to preview/print Batch listing, Trial Balance, Detail Listing (G/L listing) from Reports menu. When trying to preview/print, it shows “Initializing printer”, then “Printing Reports”, but no report displayed or printed.

I am able to preview/print Reports> General report > Chart of Accounts, Account Group, Company profiles etc...

How is that for weird?