Can anyone tell me the status of the accounts payable fix dealing with missing pennies on the check reconcilaiation report?
My client's data file has been forwarded to Softrak and Softrak agreed that the problem deals with a bug in the software, any idea when this fix will be avabialbe?
We really need our pennies.
Thanks,
Joan

Hi Joan,

The total field just has to be made wider. Use your copy of Crystal Reports for Adagio to widen the total field and copy the modified report into the APWIN\ModRP Folder.

The pennies are not "missing", it's just that the total amount of their reconciliation is so large that Crystal is rounding the amount to make it fit in the report field.

Hi, Joan,

There was a problem reported in a particular client's data but the report was 'worked' to accommodate it. This was released in the AP8.1D upgrade.

What version is your client using now? If they're not on 8.1D, they should upgrade. If they are using 8.1D then I suspect that Andrew's solution is definitely the way to go.

Thank you
I will check on that now.
Joan

To Softrak Support & Andrew -
This is a client of mine. Of course, my first solution was to modify the report with Crystal. It did not work. It was a number of months ago so I cannot recall the details -- but I sent the data to Leigh and she confirmed and reported the issue to Softrak. She confirmed that it was a bug.

The solution - no, the work around, was to print Preview, sent to Excel and the cents appear.

Joan - we should plan to get together and do your updates anyway, either you or Tammy contact me and we can schedule. I know it's crazy busy season for you right now, but it should not be too time consuming to install the updates and see if it makes a difference in the bank rec.

Hopefully the 8.1D will fix it - because it is a real inconvenience, needless to say.

Carol

FYI, I downloaded my client's data, ran it against AP 8.1D and the "cents" now appear. Thanks for fixing this, guys, needless to say, this has been a hassle for them and they'll be most grateful!
Carol