Over the last week we have had a box pop-up on the screen in OE which reads:

"The order statistics will now be updated, due
to posting in ACCPAC Plus Order Entry."

Can anyone explain why this may be happening. This is also not the first time, it happened before but when we were switching over to Adagio from ACCPAC. I was thinking that some how our files are still linked with ACCPAC Plus files, but we were told that ACCPAC was removed from all the computers. I would appreciate the help!

We have a bigger issue now, when ever anyone tries to print an invoice the same pop-up appears and you can not print another invoice without shutting computer now and repeating the same for each invoice you want to print.

Hi, Heather,

What is the exact version and release date of OE you are using? I ask because if you are using one of our latest releases, you can run DIC and rebuild the resulting errors. This will clear the message you are receiving.

Is anyone still using ACCPAC Plus for anything? This will create the message. Also, check in your Company Profile to see if the Keep History option has been turned off as this can also cause the message.

Heather,

Adagio tech support will no doubt have a more detailed explanation, but I suspect that some old ACCPAC files or internal settings remain in your data. Previous versions of Adagio OE did not check for them, but the new version checks for more issues that may affect performance and data integrity, and so it caught this issue in your data.

You should contact your dealer who may be able to make the needed changes to your data. If not, he or she will certainly be able to arrange for Softrak to make the changes and return the data.

Hi Heather,

The message is occuring because the count of orders, or invoices or credit notes, does not match an internal count of the document type used for display on the grid. In the older days, a typical reason for this was that orders were created and posted in ACCPAC Plus. But if ACCPAC Plus OE is no longer used, then some other problem is happening so that when orders are posted or deleted or otherwise created, the grid count isn't being properly updated.

As mentioned before, the version you are running makes a difference. The current 81C release will give a more appropriate message and also deal with the grid count in DIC.

Why is this happening in the first place? It's not exact to pinpoint, but one typical cause is that one user's workstation doesn't correctly release a file and then a second user posts an order, thereby counts get out of synch.