Hello,
We had a deposited cheque come back as NSF. The deposit is not reconciled yet in Bank Rec, however, when we select the deposited item and click "NSF CHECK" nothing happens. We have been able to use this feature in the past without any difficulties. This particular item is not linked to a customer account in A/R - is that why we cannot process the NSF CHECK as per usual? Or is this some other kind of problem? Hoping someone can help.

Thanks,
Tanja

Hi Tanja,

You got it right. Because the deposit/receipt was for a customer not existing in AR, you will not be able to process an NSF Check in this way. If you want to reverse the amounts for GL, you need to use the Reconciliation function and Reverse the deposit. This will generate the entries to reverse the Bank and Distribution accounts that were originally posted to by the deposit.

If there are any further bank charges or other amounts that would affect the bank balance, you would have to enter them in a new BankRec batch.

Thank you for your quick reply! We will fix accordingly.

Tanja