Hello,
We had a deposited cheque come back as NSF. The deposit is not reconciled yet in Bank Rec, however, when we select the deposited item and click "NSF CHECK" nothing happens. We have been able to use this feature in the past without any difficulties. This particular item is not linked to a customer account in A/R - is that why we cannot process the NSF CHECK as per usual? Or is this some other kind of problem? Hoping someone can help.

Thanks,
Tanja