Wanted to get some feedback on the proper way to handle this.

We have a client who receives about 60-70% of payments @ the time the invoice is raised. Seems clerks have been using the CNote function to reverse (void) an invoice which may have had an error incrt item quantities, incrt items etc...) The Cnote would have reversed the Sale, but not the payment that was applied to that invoice.

They then went on to issue a new invoice with the payment applied. In AR there are now existing invoices with outstanding credit balances, because a cash payment and a cnote was applied to the transactions.

Need to know what is the proper way to correct an OE sale which has an applied payment...

Anyone?

Hello PwC,

I'd just reverse out the cash payment with an adjustment in Receivables.

Others might have another suggestion.

BTW - is their interface between OrderEntry and Receivables set to "direct" or are they creating retrieve batches?

The OE/AR interface is setup for a "direct interface".

PwC:

I have a client with the same issue.

One thing that has helped is to check the boxes in the company profile to allow "Credits on Invoices" and "Edit Invoiced Orders."

The cannot edit any of the order lines that have been invoiced, but they can return/credit them by entering the same SKU with a negative quantity shipped. They they enter the corrected item/price/misc charge etc. and a new invoice is created for which they can enter appropriate payment information.