Wanted to get some feedback on the proper way to handle this.

We have a client who receives about 60-70% of payments @ the time the invoice is raised. Seems clerks have been using the CNote function to reverse (void) an invoice which may have had an error incrt item quantities, incrt items etc...) The Cnote would have reversed the Sale, but not the payment that was applied to that invoice.

They then went on to issue a new invoice with the payment applied. In AR there are now existing invoices with outstanding credit balances, because a cash payment and a cnote was applied to the transactions.

Need to know what is the proper way to correct an OE sale which has an applied payment...