In the receivable program everthing seems like its working but as soon as I hit F6 the computer freezes and it happens on every work station. I did a data ingreity check and it found no errors. Any suggestions?

How much memory is available? Is the computer really "frozen" or just very slow because the data volume is large compared to the memory?

Does the SmartFinder come up at all (empty) or does it appear to freeze after you have started a search? Try clearing your Windows\Temp directories.

No the smartfinder does not even come up. The acct# box is up and then you hit f6 the program freezes then turns white and the end now windows screen comes up.

Is this happening on every Finder field, or just a specific field on a form? Have you cleared your Windows\temp subdirectory?

ONLY THE CUSTOMER FINDER FIELD. I THINK I DID CLEAR THE WINDOWS TEMP FILE BUT THERE WAS NOT ALOT IN THEIR. AGAIN ITS WHEN I SEARCH FOR A CUSTOMER NAME OR BY PHONE #

Hi Kevin,

When everyone is out of Adagio, use Windows Explorer to look at the data directory. SmartFinder files are saved in Adagio Receivables with a CRF prefix and should be deleted when the application is closed. If you see these files hanging around when no-one is in Adagio, then they were not cleared correctly. Try moving them to a different directory, or deleting them.

Oh, and if you use ALL CAPITALS on a web posting, it means you are shouting mad.

Sorry for the yelling caps.

Where can I find these crf files I looked and I can't find them. Is there a special file or spot that they are hidden in? Having a file hanging around that will freeze me up before i even start the search option. It freezes when I go from the account # screen and then hit F6 that big search box barely comes up thats when it freezes.

I am still looking for help can any body help me with this problem.

Hello Kevin,

When you know that everyone is out of Receivables, delete the files CRFnnn'I/CRFnnn'R with your data selector (nnn is a three digit number).

See if that fixes the problem.