I am trying to set up the fax option. Everytime I try to fax its telling me that the line is busy. Any sugesstions

Hello kevin,

Do you need to dial "9" to get an outside line? You can set dialing prefix and postfix codes under the Fax | Fax setup choice.

To test out the fax settings, you can have the fax sent to your in-house fax number regardless of the number of the document you are trying to send. In the [Fax - SYS] section of \SOFTRAK\CRWIN\CRWIN.INI include the line

test=9999999999

and the modem will always dial that number. This allows you to check the layout of your fax specification and how it will appear on your customer's fax machine.

Also make sure that no other application is trying to use the fax modem - Adagio wants exclusive access and will not attempt if another process is using the modem.

2 questions Andrew where do I find the Softrak.crwin
also I do have a fax program that use the modem but thats is not on or being used when i try to fax

Hello kevin,

\SOFTRAK\CRWIN\CRWIN.INI is on the drive in which Adagio is installed. You can edit it with Notepad.

Your fax program has probably "grabbed" the modem port. Close it down when you want to fax from Adagio.

I have the other fax program off but it still gives me the busy signal it says

Hello kevin,

Do you have a handset that would let you listen to the phone line? You should be able to heard the phone being taken off hook, getting the dial tone, the touch tone dialing, and the ringing at the other end.

In order to free up your modem port, you may have to completely exit your fax program.

Andrew,
No I don't have a handset its just a phone line ran into the computer with the modem. I am out of the faxing program thats why I think its weird. I hear the modem click like its making a connection but then in the faz queue it tells me that line was busy. Something that was suppose to be so simple is pulling my hair out

Hi kevin,

Get a splitter and cheap handset and listen in on the line, or find the modem initialization string that will turn on its speaker (if it has one). You might also try and discover the modem initialization string being wsent to the modem by your fax program and make sure that Adagio is sending the same string.

Andrew,
When ever there is a problem you always look above and beyond then what the problem can really be. The reason for a busy signal was the modem was configured for a 1 before the phone number then I configured Addagio for a prefix of 1. So it was dialing 11(areaCode)phone number So having 2 number ones as a prefix does not work. So all is solved but as normal thank you for your support.