Hello kevin,
Do you need to dial "9" to get an outside line? You can set dialing prefix and postfix codes under the Fax | Fax setup choice.
To test out the fax settings, you can have the fax sent to your in-house fax number regardless of the number of the document you are trying to send. In the [Fax - SYS] section of \SOFTRAK\CRWIN\CRWIN.INI include the line
test=9999999999
and the modem will always dial that number. This allows you to check the layout of your fax specification and how it will appear on your customer's fax machine.