When our new user prints a cheque, the cheque prints off centre - 1cm left and 1cm high - cutting off some of the writing. We are using blank cheque stock. When other users print cheques, it prints correctly. Everyone is using the same cheque template/specification.
Any suggestion where to correct this?
Thanks

It’s your Windows screen resolution size. It needs to be 100% and right now it’s set to larger.

After you fix the setting you will need to reboot your computer for the change to take effect.

Steve

If you're using Windows 10, it's more likely that it's the Windows Regional Settings.
On the machines that are printing correctly, in the Windows control panel, go to Clock and Region > Change date, time or number formats > Administrative tab. Note if the "Language for non-Unicode programs" is English Canada or English US. Then go to the machine that is not printing correctly and follow the same steps and if it's not the same, click on the "Change system locale..." button and make it the same as the other machines. The change will require a reboot.

Thanks Dan. That solved the problem.

Cheers!