Has any one seen the attached error message before?

I am unable to print any reports, all StandardReports folder are present in each module folder and I even tried to swap out those folders for each modules with that of another site to see if that worked.

The folders were created during a new install and the server 2010. Invoices are able to print just not reports.

Can anyone help with this?

Hi, Ishana,

Have already responded to your email but need to respond here as well.

Haven't seen that error in some time. Please do the following:

- Running Softrak\System\ChkSys.exe on a problem w/s should tell you what part(s) of the Crystal/ODBC components is having a problem.

- Ensure a w/s having the issue can run a File | User Preferences, Listing report. Being able to tells us that the Crystal component of the install is okay, but that Crystal isn't able to make a connection to the AdagioODBC.

- Check that the msvcr110.dll and msvcp110.dll's are in the w/s's (that are having the problem) Windows\SysWOW64 folder (all of their w/s's are 64-bit).

- As they recently moved to a new server, I suspect there was some copying going on rather than just installing. Please also check that the Softrak\System\System.ini doesn't contains only valid drive and UNC references for the new server.