Hello,

I'm not sure if this issue has been addressed, if it has been please direct me to the thread and delete this one.

I have a credit card customer who returned an item and wants a cash return rather than an internal credit. If I credit the item and return it to the inventory it essentially becomes a double payment which sits as a negative balance on his account and also creates a discrepancy in BR once I return his payment.

The solution I'm thinking of implementing is to abandon creating a credit in OE and instead create a general account in AP called "Credit Card Returns", enter a purchase order, then adjust the most recent cost to what it should be. This addresses both my Inventory and BR issues.

My question is whether or not this is the most elegant and practical solution, or is there a better/more appropriate way?

Chris:

The current version of OE allows refunds on credit notes. The refund flows to BR in the same manner as a payment on an invoice.