When creating a NSF batch in bank rec by using the balances button, it is creating duplicate check numbers in the same batch. Therefore when I try to post in the batch entry screen, it won't post until I manually change the check number to something else. I have been using BR for a couple of years and never encountered this before.

Colleen:

Definitely shouldn't be duplicating the numbers. Did you recently upgrade BR?

According to the manual: Adagio automatically creates a document number for this NSF check. This is the original check number with 'NSF' appended to it. However, you can enter a different document number if needed.

What are you using at the cash receipt cheque number?

Hi Colleen,

In the most recent service pack for BankRec 9.2A (June 30, 2015), an issue was identified and resolved related to the NSF process and attempting to NSF multiple customer receipts with the same document number. This used to create duplicate NSF transactions in the BankRec batch, but no longer does. This is the text from the Release notes and the ReadMe

If the ‘Check for duplicates’ option is enabled, when multiple NSF transactions are to be created where the same check number is used on separate receipts, there is now a warning that there is a duplicate Reference that must be corrected before generating the NSF batch.

Could this be the problem you are running into (and the solution)?

Yes, I think that is the problem, and I have found the "Check for duplicates" which was disabled. I have enabled it now and next time I do an NSF I will see if that was the solution. Thanks!

I now have a new problem regarding duplicate bank reference numbers. When I post multiple A/R cash batches, then retrieve into bank rec., only the first batch will post, then it gives me the error message that the bank reference number is duplicate and it will not post. The other real big issue is that when you open up the batch, it will not let you change the bank reference number to something else so that it can be posted. This is a big NEW problem. We have not recently updated, nor have I changed the way I have been doing this. Thanks. Colleen

Hi Colleen,

For the 2 questions asked:

1) BankRec has an option in the company profile to disallow duplicate references. If this is enabled, then you cannot post multiple transactions with the same reference. This would be Check numbers for the A/P side, and either Deposit or Receipt numbers for the A/R side, depending on whether the batch is Deposit only. From the description of the issue, I presume that the issue is a duplicate Deposit number, which can be made unique by highlighting the batch and clicking the Rename button to get at the deposit information.
2) There are two possibilities here, for not editing a batch retrieved from A/R. One is that the BankRec company profile option to not allow editing retrieved batches is enabled. The other is that this is a Deposit batch and thus the individual receipt numbers in the Bank Reference field cannot be edited – because the Deposit number is displayed here instead.

Neither of these processes have changed from earlier versions of BankRec.