We have been using blank cheque stock for many years and have never had a problem. Last week, we purchased a scanner to do electronic deposits. I tried to deposit a cheque from one of our related companies (same office, same cheque stock, also using Adagio) with our new scanner and I received an error saying the cheque was rejected and not a valid account. (I had successfully deposited several other cheques from other companies, so it was not the scanner or program). Today, I received a call from a vendor who tried to e-deposit a cheque that I had mailed to her, and she had the same problem. She could not deposit the cheque - her error was "not a valid Canadian bank". She is using a different bank to do her e-deposits, so it is not our software, or my scanner (she takes a picture with her phone). When I spoke to the RBC help desk, they did indicate that perhaps it was the ink, but now that I have a second complaint trying to deposit with a different program, I am led to believe that it may be the way Adagio is printing the MICR encoding. Suggestions? Our banks have never had an issue with the MICR font before (that I am aware of). I also don't see where I might change the font for the MICR encoding.
Thanks,
Donna