Hello. Here's the deal. I have a new accounts payable person who cut checks using the wrong check stock (different bank account). He posted this. then he voided the checks. But the checks are still showing on the customer record and the balance is zero. I have no idea how to fix this.

Thanks!
Lisa

Did he make a backup before doing the check run? Restoring that backup would be the easiest way to get out of this mess. If not, I'd strongly recommend getting your Adagio consultant to help out, the steps to untangle this will be numerous.

Then, turn off the ability to Void Checks - it's a setting in the Company profile. You should hardly ever "Void" a check. If he had Reversed the checks, everything would have been OK.

Also, consider using blank (rather than preprinted) Check Stock. Blank check stock makes it impossible to print on the "wrong" check stock since Payables generates the MICR and other bank information as the paper goes through the Laser printer.

our rep is on vacation and we did not back up prior to cutting checks.

we did a back up last night. what file(s) should we restore? We did not import anything into the GL today. It is just AP that is affected.

is there anyone out there that can give me advice on what files to restore or how to do it? I cannot afford to not pay my vendors.

Hello Lisa,

Here's what you need to do:

• In your Adagio Data Folder, make a New Folder called "BadAP".
• Copy or Move AP*.dat to the BadAP Folder
• If you copied the files, then rename AP*.DAT to AP*.BAD
• From last night's backup, restore AP*.DAT
• Run a Data Integrity Check in Payables and make sure everything is OK.
• Confirm the status of the Vendors and amounts owing in the restored files.
• Redo any work that was done from when the backup was taken.
• Make a backup using File | Backup
• Redo you check run

If you can follow these steps, you're good to go. If this is too complicated a process for you, then perhaps another Adagio Consultant who monitors this Forum will raise their hand to assist.

Thank you. I can handle this. I appreciate your response.

Make sure you back everything up before doing anything, just in case you need to start over.

It worked beautifully. thank you again.

And for others reading this thread, here's another benefit to batch-based systems!