Hi there,
We revised our BC tax table to the new GST/PST config.
We have at least 100 customers who are PST exempt.
We changed them all to the correct status of 2.
In OE new orders are defaulting to the correct GST only status on all but 11 of them. Those ones call in as 0 still.
I have tried to find something in common for them and duuuh nuttin shows up. Some have existing orders from prior to the change, some don't. Changed the incomplete ones to the proper status didn't solve it. Took out the BC tax and put another province, save, changed back to BC, saved didn't work.
Did DIC and says there are 4 errors. Backing up now to do a rebuild but thought I would inquire while waiting.
Any clues?

Hi LJA,

Do you use Ship-to addresses for customers? Tax groups and Tax statuses can be assigned there, differently than customers, and when a ship-to code is used on an OE order, the tax group/status from there will over-ride whatever is set for the customer.

If this is your scenario, you need to edit the ship-to addresses to ensure that the correct tax group/status is there.

If a customer does not have a ship-to address code on the order, then the tax group/status comes from the Customer record directly.

We do have some ship to's and have changed them. They work. But the ones that are giving us the incorrect codes don't have them.

Check for a blank ship to code address.

Hi Andrew,
Yes I found them about an hour ago. We did have some of those damn blanks on these customers. They don't show up when you run a ship to report so was unaware they even existed. They were the same as the bill to so must have been an throw back to the old ACCPAC Plus.
Sandy Piercy