Hi,

We've posted four checks in a batch and for some reason one of the check does not show on Check Reconciliation?

Although, the check shows in AP Vendor Transaction and in General Ledger.

I've run the Data Integrity Check and there were no errors.

What gives? and how can it be corrected?

Marlon

Hi, Marlon,

It's possible that someone flagged the check in the Check Reconciliation window as Cleared and posted it. This creates a change of status only and makes no entries to the Ledger. Once posted, a person could print the Check Reconciliation report for a Check range of a single check number, select the Cleared status and then print the report and purge the check(s) in the range having a Cleared status. They will be purged from the Check Reconciliation window.

If that is the case, is there any way to retrieve the check in Check Reconciliation window?

Other than what you stated. Is there any other way to loose that information from Check Reconciliation window?

Did you JUST post the cheques in the batch or did this happen some time ago? Does the batch status report that everything posted OK? Was there anything unusual about the cheque that is "missing". Did the computer print the manual check, or was it manually numbered?

Hi, Marlon,

No, save restoring from a prior backup (which would mean knowing when it still showed in the window and having to redo any work done in Payables since then, etc.), there isn't. Purging means just that - purged/deleted/cleared.

Nothing else comes to mind that might cause this other than, say, some sort of system 'hiccup' that occurred at the time of posting. It's possible that a different status might have been set for the check (eg. Void although we don't recommend this) but the process would be the same.

Is it that you're trying to reconcile to the bank? If so, you can simply take the amount of the check into consideration. If you want to see a report that shows the check actually existed, if they haven't been purged, you could reprint the posting journal (the correct posting sequence can be determined by drilling down to the transaction details in the Vendor Transactions tab), along with Vendor Transactions.

This was posted back in May. The batch status report says posted and entered. Nothing unusual. The computer printed that manual check.

I've figured once it is purge, that is it.

Yes, I'm reconciling it with the bank. Anyway, the information is in the GL and AP Vendor Transaction History.

Appreciate your help.