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#26707 - 03/25/11 10:01 AM Default Tax Code for Customer no pulling correctly
Dwaine_Went Offline
Adagio Fan

Registered: 04/02/10
Posts: 36
Loc: Barbados
Versions
Adagio Receivables 9.0A
Adagio Order Entry 8.1C

When keying a new order in OE the default Tax Code for one specific customer entry thus far is not the Tax Code associated with the Customer record in AR.

I have done a Data Integrity and found no errors in the system as well as I have tried editing the Tax Code from AR to a different default but the incorrect default Tax Code is still being pulled for that specific Customer thus far.

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#26708 - 03/25/11 10:21 AM Re: Default Tax Code for Customer no pulling correctly [Re: Dwaine_Went]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3611
Loc: Toronto ON, Canada
Dwaine:
Are you using a Ship To on that Order? Any Tax code assigned to the Ship To will over-ride the Bill To code.
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#26709 - 03/25/11 10:35 AM Re: Default Tax Code for Customer no pulling correctly [Re: Bruce Gardner]
Dwaine_Went Offline
Adagio Fan

Registered: 04/02/10
Posts: 36
Loc: Barbados
The Ship To is not being used.

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#26710 - 03/25/11 11:41 AM Re: Default Tax Code for Customer no pulling correctly [Re: Dwaine_Went]
Ryan Brohman Offline
Adagio Pro

Registered: 01/03/07
Posts: 10
Loc: Waterloo, Ontario
It's possible that you have a "blank" shipto code associated with the customer, and that it has an incorrect tax setup.

Open up the customer in AR and take a look on the Contacts/Shipto tab to see if this is the case:

_________________________
Ryan Brohman

Kitchener, ON


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#26712 - 03/25/11 12:10 PM Re: Default Tax Code for Customer no pulling correctly [Re: Ryan Brohman]
Dwaine_Went Offline
Adagio Fan

Registered: 04/02/10
Posts: 36
Loc: Barbados
That is correct there was a blank Ship to code associated with the customer and after deleting the entry the Default Tax code is being associated when keying an order for th Customer

We don't use Ship To(s) so I would have never thought of looking there.

Thanks for your assistance in this matter.

smile

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