I have a data integrity error that is causing my trial balance to not balance. Could you please advise on how to fix this? Apparently we've had this error for a number of years.

Thanks,
Jean

Hi Jean,

You could try ensuring that you have a backup of your Ledger data, then run the Data Integrity Check function and after that, the Rebuild function. This would do one of 3 things: 1) Fix the error, 2) Make changes to a different number, or 3) Do nothing.

In cases 2 or 3, the data could be instead repaired via a Database Repair service. You may want to contact your Adagio consultant for more information on this.

Thanks. I did try the Rebuild function and it did nothing. I'll contact my consultant on Monday. Thanks for your help.

Jean