A client poses an issue:

They send order confirmations to a different email address than they send invoices.

What do you suggest is the best way to handle this?

Thanks

Steve

Put the order confirmation e-mail in a ship-to address?

I guess that would work but it's not automatic - in other words someone has to remember to override the ship-to email and they have to have know the email address to key in.

Any other ideas?

Steve

When you select to e-mail the order confirmation, it asks whether to e-mail to the ustomer or ship-to e-mail. Why doesn't that work?

Like I said that can work, but it's not automatic - someone has to remember to override the ship-to email and they have to have know the email address to key in.

It would be better if OE could pull a separate email address stored in AR into the ship-to email field.

Hi Steve,

Does your client set a 'Default Ship To Code' on the AR Customer, from the Invoicing tab? If they don't currently do this, you can create a Ship-To code in OE that contains the desired confirmation email address, and assign this ship-to code on the customer.

When an order is created for this customer, the ship-to code is automatically loaded (the entry person doesn't have to remember) and the email address from the ship-to code is automatically added to the order (the entry person doesn't have to remember to type it in).

If they already utilize ship-to codes for their customers, just add the email address on the existing ship-to code. And these can be imported instead of manually entered, to make adding these records/changes quicker.

Is there anything else? If so, you then really are looking for default email addresses for every possible document type (pick slip email, order confirmation email, and so on).

Dear R&D

The ship-to code is impractical - they already utilize multiple ship-to codes for their customers.

My idea was to put the alternate email address in the Contact Email address which is currently in the Statements tab of customer maintenance (although it doesn't really belong there since it has nothing to do with statements). I was hoping that selecting the Customer option in the "Send to" section of OE Email print options would select the Contact email address, but it doesn't. It selects the email address in the Invoicing tab.

So, I would like to make a suggestion that a fourth option be added to the Email print options in OE - that being Customer Contact. It's actually the logical choice anyway - the Invoicing email address is going to be the same as the Bill to email in most cases.

I discussed this at length with Warren yesterday, and he probably passed this suggestion along, but I wanted to explain it in my own words.

Steve