Me again. I just noticed that my import invoices menu item has been greyed out. How can I make this option available again ? Help help!!

Hello Sandra,

It sounds like you are running the evaluation version of payables, rather than a full version (evaluations do not permit import). Try re-installing your upgrade.

Hi Andrew,

Now I am worried.

I don't understand how I could have installed an evaluation version. I linked on the download specified in the e-mail received Oct 19. The file I downloaded from the website was AP6P20050929.EXE. I installed this and then applied the Service Pack APSPP20051122.EXE. We have done work using the upgraded system since then and I don't know what impact a reinstall might have. And, would I reinstall from the file I downloaded, or is the file I downloaded the wrong one. The upgrade installation and service pack installation did require and did complete using the verfication codes and passwords provided. At initial signin, after the installation, I was prompted to convert my data, which I did.

I did check the website for evaluation software and it appeared that I would have been required to submit information and receive a special e-mail before I could have downloaded evaluation software.

I am not comfortable doing a reinstall without knowing what file I should be using and the potential impact(s) on my production system. Is there any other explanation for these options being greyed out ? Are there other functions that we could check to confirm that it is the evaluation version that I am using ?

Sorry to be a pest, but experience is a great paranoia enhancer, so I tend to be cautious.

Hi Sandra,

Are you opening Payables as the System Administrator or another user? If you use Payables with a user ID other than SYS, it may simply be that the security group has importing disabled. To check this, have someone with full Adagio rights open the data, then go to the File/Groups menu, and edit the Group that you belong to. Check to make sure that the proper menu privileges have been granted.

If you happen to be running an evaluation version of Adagio, the import/export menu choices will not be greyed out and inaccessible - rather you will get a message that import is not available when you try to actually import a file.

Thank you. The User Group setup resolved the problem.