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#908 - 01/29/01 12:01 PM Re: Data Care 6.5A (991020)
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
Dear Dayle

I have never heard of a mouse/mouse driver causing problems. Have you tried starting DC from another workstation - to eliminate this one being a problem?

The other thing you can check is that the user of this PC did not start running a Screen Saver, as there is a known problem with screen savers producing the same symptoms as you are describing - where DC has seemingly stopped in the middle of a check, or in your case, has not started yet and when the machine is accessed the next morning - that is what the User sees.

Hope this helps.


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#910 - 01/29/01 04:58 PM Re: Data Care 6.5A (991020)
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
Sounds good, Dayle. Hope that resolves it.

Take care


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#912 - 01/30/01 11:49 AM Re: Data Care 6.5A (991020)
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
Hey - that's GREAT news!

We don't know why using a screensaver distorts the way DataCare interprets the time or otherwise interferes with the check, however, this is the only work around that we have found.

Take care!


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