One of the invoices posted in order entry for 16.95 had a payment amount of $9,957037.00 applied (in error I guess). What is the best method for correcting this? I looked at adjusting entries on receivables but I'm not sure how or why to use it. Sorry if this seems basic but I can't get a handle on what to do.

Hi Sammy

First, look at the customer's transactions and confirm that the balance outstanding for that invoice is really negative $9,957,020.05. If it isn't then don't do what I'm about to write, instead let us know the balance.

Create a cash batch. Enter a cash entry for negative $9,957,037.00, using the same date as the invoice and the same check number, except add an "A" to the end (check 1234A instead of 1234). Apply the negative check against the negative invoice balance, and post. That's it.

Steve

Thanks. It does show the outstanding negative amount of $9,957,020.05. I knew I could post a negative cash to clear, however I was thinking that was too simple and perhaps I should be doing an adjustment. Sorry to bother you.