We are using the direct method of emailing, no Outlook Express. It appears to work just fine except that some customers are complaining that they are NOT receiving their emailed invoices. I email 50-60 at a time and some receive the emails and some say they don't. I am very carfull when I submit to just add emails to the queue. Then I review the queue to make sure that each email has an email address.

The problem we are running into is that the receipt is a read receipt only. Most people/organizations have read receipt responses turned off/suppressed. We are receiving some "Read" receipts. Delivery receipts are sent by the client mail system not the end user and we have a better chance of receiving acknowledgement of end user responsibility.

Is a delivery receipt implemented (I have not been able to find), if not is one planned or have there been other requests for delivery receipt. We think it would be very important in the eyes of our customer.

Hello Kay,

The internet does not support any confirmation method of e-mail delivery. Only faxes have a confirmed delivery mechanism. If your clients are accepting invoices by e-mail, then ask them to reply upon receipt, or send a confirming invoice by snail mail or fax.

In Outlook(not Express) email options you have the choice of 2 separate receipt options. The 1st is "Request a delivery receipt for this message" which is responded to by the recipient "mail system" or so I am told by Microsoft Certified Engineers. The 2nd is "Request a read receipt for this message" which is responded to by the "recipient" at the time of open/delete of the actual email. This is the message, the 2nd option, that is generally suppressed by individuals or by company policy such as to NOT confirm individual email addresses. This, the 2nd option, is also the receipt that Adagio is requesting.

As I understand, the 1st receipt indicates that a recipient "mail system" has accepted the email but does not confirm delivery to the recipient. It only confirms the "hand-off" to an upstream system.

My question to your response "The Internet does not support any confimation ..." then what was the intent of the "Request Reciept" box on Line 2 of Email Setup in Invoices?

Something tells me we are talking at cross purposes and not communicating correctly.

Hi Kay,

If you are using the Direct method of sending emails from Adagio, rather than MAPI, then none of the options set in Outlook are used.

We have implemented a 'request receipt' for sending emails from Adagio, but the recipient can always choose not to send it.

I think what Andrew was meaning is that there is no guarantee that every recipient will choose to send back the 'read receipt' request.

I believe what you are looking for is a 'delivery receipt' choice in Adagio, similar to what Outlook uses. Could even these requests ever be denied by the recipient, from their firewall, virus checker, email program, etc? We haven't yet had a request to implement 'delivery receipts' to Adagio, but I can add it to our suggestion list. In the meantime, you could use MAPI instead of direct and have this delivery tracking option enabled in Outlook.

Hi Kay,

To the extent that the e-mail has been "handed off" succssfully to an upstream e-mail server, the transmission status in the queue displays this information. It gets changed to "sent" when the e-mail has been successfully transmitted to the server.

Thanks for the answers. This is exactly the response I guessed at which is a great help for planning purposes.

(I am not sure I am getting the words correct in this paragraph but I think you will understand the intent) We are forced to use the "Direct Method" because I am sending the emails though a remote email server (not mine but my clients) utilizing a VPN. It works great because the end customer never sees my email information - only my clients. All Return Receipts are sent directly to my clients email address.

I totally understand and agree with your comments and Andrews comments. You are correct, we are looking for a delivery receipt to show that the "hand-off" of emails upstream was successfull and any problems are now on the Customer side of the issue.

My research has found that suppression of delivery receipts can be implemented within the mail system/server but in general is not normally suppressed. The default in most systems is to respond to "Delivery Receipt" requests. Most "Read Receipts" are suppressed by Recipient choice or company policy.

Yes, you guessed it, I would like to request a delivery receipt with the option to turn on or off either or both of these just like Outlook.

While you are at it, A "CC" or "BCC" copy of the email (in the email setup) would also be very nice because then my client can receive an exact copy of what was sent to the customer. Currently we add a 2nd email address in each custemer master for my clients copy. Works neat, but obviously more work to setup.

Thanks for your consideration and your help.