Lost portion of last year's customers' transactions record in A/R. Our year end is April 30, I didn't choose to clear the history when closing year end in A/R, currently go to each customer/transaction, there is the history record before Nov.25, year end outstanding and then all new fiscal year's transactions, all history record from Dec. to April disappeared! only in A/R, the history record in A/P is ok. How it happened? Can I get those record back? Thanks in advance!!

Hello,

This is a technical suport question, I'll move it to that forum.

Does your data pass the data integrity check?

YES, I did data integrity check , as told 'data integrity check was completed with no error'!

Can anyone answer my question and any possible soluction? seems no problem on the 'data integrity'!

Hello,

In October of last year, we discovered that, if you ran Year End without first running Period End, that Adagio Receivables would clear comppleted transactions from current, without copying them to history. This problem was fixed in the October Service Pack to Adagio Receivables. Other than this, we have had no report of Adagio Receivables just "losing" any transactions between current and history.

Trying to re-create those transactions would be difficult and expensive. Do you not have a copy of these transactions in Adagio OrderEntry?

Thanks Andrew,
1. I started working here mid last Dec. the previous person of the position told me that running period end/month end in A/R, A/P is optional, so we don't usually do it. As I remember that I did only once 'month end' for Dec. and didn't run month end before running year end. However, I did the same way in A/P,, but everything in A/P is fine.
2. Our Year end is April 30; Not sure what happened in last Oct. (October service pack??), we may had our software updated in last Oct.
3. I can still find those transactions(Invoices & Credits) during that peiod in Adagio OrderEntry. However, as the customers payments history exist in A/R only.... I lost the history how the customers paid those invoices and/or A/R ajustment ..related data in A/R!

Are the transactions in History, or have they been purged entirely?

If they're gone, they're gone. Since this was from many month's ago, presumably you're happy with the current state of a customer's account.

Hello:

Are you running version 8.0A of Receivables? If so, check the Service Pack version (go to Help | About and look for the date in brackets after the version number).

If you are using a Service Pack older than 051026 (Oct 26/2005) then the problem described by Andrew is the culprit. The transactions were removed from "Current" but not transferred to "History" during Year End.

If you have a more recent Service Pack but haven't been running Month Ends, have you looked in the list of "Current" transactions for the Dec. to Apr. transactions? It is possible to select a date during Year End that leaves the transactions as "Current".