All service packs have been installed so all programs are running the most current version but the error still occurs. I get the same error when trying to run both the Customer Transactions and the Customer List and Statistics reports... but only when using this particular data set. I've opened this same company using an archived data set and the error still occurs even though I'm certain that the reports worked when the data was archived.

We don't have an Adagio consultant and I'm unable to connect with anyone at Softrak (basically they don't answer the phone and don't return messages). Can anyone offer any help?

Hi Jean:

Did you check if your customer names have special characters? You can confirm if the report runs for a small range of customers, it means that it is failing in an specific customer code.

The error occurs when I click on the report name - it doesn't even bring up the dialog box to select any range of customers.

A consultant from IOS Group reached out and is helping to solve the problem. It's a tricky one... it has something to do with the integration of the secondary data set.