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#68606 - 09/14/22 12:21 PM Payment Reversal
Wrzosek Offline
Stranger

Registered: 12/06/21
Posts: 2
Loc: Alberta
I made on overpayment with a credit card. When I posted the payment in the bank rec I entered the amount of the overpayment not realizing the system would automatically create an invoice in AP to apply it to. I then reversed the payment in the bank rec thinking it would also reverse the entries in AP which did not happen. How do I correct this error?
AP shows the account balance as zero which it is but the invoice created overstates the expense account and I have nothing in the bank rec module.

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#68607 - 09/15/22 08:35 AM Re: Payment Reversal [Re: Wrzosek]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4318
Loc: Vancouver, BC
Off the top of my head I can't think of how this occurred in the first place "I entered the amount of the overpayment not realizing the system would automatically create an invoice in AP to apply it to." Maybe you created a prepayment applied to the vendor that you think is an invoice.

Reversing the payment in BankRec, perhaps your setup doesn't automatically post the reversal in Payables. Look in Payables Check Reconciliation to see if you can find the cheque number in question. If it shows a status of O -> R then the Post Reversal button should be active. Check for other pending reversals first, perhaps you don't want to post them all. Before you do anything, make a backup.

Without actually seeing your database there is no way to know if this is going to correct everything for you. For that reason I suggest you get your Adagio dealer to assist you as continuing to try and resolve this on your own may just make it worse.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#68613 - 09/15/22 02:52 PM Re: Payment Reversal [Re: Douglas Dickie]
Wrzosek Offline
Stranger

Registered: 12/06/21
Posts: 2
Loc: Alberta
Thanks. I will get in touch with my rep. I agree that I could mess this up worse trying to fix it myself.

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