DocStore 9.3A (190920)
GL 9.3B (210527)
AP 9.3C (211207)

On a few occasions on retrieval of some AP invoices and Adagio invoices the Doctstore links have not retrieved and yet appear fine in the subledger. In one case 2 out of the 3 AP invoices were ok but the 3rd had no links attached.

I don't recall having an issue with that specific AP invoice and as I said, the links are fine in AP but the links are missing in the GL.

Anyone else have issues like this?
Thanks
Karin

Hi Karin,

There was a problem fixed in the AP 9.3C (211207) release in this area.

From the AP 9.3C release note:

• Posting System Checks in Detail was incorrectly writing the
  same DocStore link to all Ledger retrieval batch entries.
  Now the correct Doc Link is saved with each respective GL
  batch entry.

Could the transactions your missing posted before you installed to the AP 9.3C (21.12.07)

Are this transaction from AP Invoice Posting or Manual Check Posting?

This occurred yesterday and we did the updates in December.
The transactions with missing links are from AP Invoice Posting as well as from the Invoice module.

The description in the release notes to seem to be related to my issue.

I will be manually reviewing all retrieved batches to ensure the links all appear. It's a whole lot easier to add them before posting than afterwards! Maybe I'll find a pattern for those that are missing links. It hasn't happened often so is difficult to troubleshoot.
Thanks
Karin

Hi Karin,
Do you have Backup before Post enabled in Payables.
If you do spot a problem, it would be great to get the data prior to posting the batch.

Thanks

We typically always do a backup when posting in AP or AR. If there are links missing when retrieving to the GL, I can certainly share the backup.
Of course, the issue has not happened of late but will let you know if it does.
Thanks!
Karin