Trying to do a clean install on a network drive - I have started with the Ledger program - and when it gets to the "Downloading DotNet Support File" portion of the install it just ends up hanging.

I know it indicates "may take several minutes" but in each case I have left for nearly a half hour and no change.

FWIW during the install setup it asked me to pick out a mapped drive. The first time and did and the second time I did not. Don't think that should make any difference but thought I would mention.

Just curious if anyone has run into this or has any suggestions as to why the file is being held up.

Thanks in advance.

Hi Scott,

All 9.2x installs for apps that print reports connect to the web to find out the latest version of the required packages to determine if they need to be updated on the target machine. If so the required package is downloaded. If not the install proceeds immediately. These include the Crystal Runtime, DotNet and ODBC install programs, which are not automatically included with our installs to keep the install file size manageable and to more easily allow for updates.

These Redistributables are saved to the \SOFTRAK\system\CR_InstallCommon folder, and when these are successful then they will be run by the Workstation Setup for any Adagio program.

Is there an error message or is it just hanging?

Does this workstation have access to the internet in order to download these files? Any internet access rights that might prevent this? If you have access to the copy of these install files from your own system, you could copy them to this folder.

If the client site has no web connection or the Softrak site is down then there will be an error message. In that case install using /NOWEBCHECK as a command line parameter for running the install program. And to do so you need to have used /GETWEBFILES or otherwise have already obtained the set of Redistributable install programs as above.

Finally, if you are in the middle of the install, you may be able to locate a temporary install log file in %TEMP%\SSI_Temp_R.ini on the local workstation temp directory and if you can find that, please email Tech Support a copy of this so that it could be forwarded to R&D for analysis.

Thanks support for your information. Most helpful. I assume there is an internet connection as the install checked the connection during the install.

It is just hanging no errors.

Just to confirm to maybe get around the problem would be to upload my "CR_InstallCommon" folder and just copy to the \\Softrak\System folder on their end? Once this is copied initiate the install again?

Thanks in advance.

What anti-virus is running on the pc? I've had many a scenario where the AV was the cause of the install hanging. Disabling the AV before the install would be a good thing to try first.

Thanks Dan will try that. Should know in a couple of hours if that was the culprit.

Download first and then install, don't Run (attempting to do the download and install concurrently)

Not sure what you mean Doug. I have downloaded the Upgrade and then run the install. Even with AV off still chokes on the DotNet portion of the download.

I am thinking this is an access rights issue. Getting weird messages like:

"Install may need an extra [1263372293]KB on drive W. If the drive has over 2TB free [which exceeds the ability of the install to detect] the above message can be ignored and you can press the Ignore button to proceed.

Otherwise free up enough space and then Retry."

Well there is clearly disk space galore. So I Ignored and ploughed ahead then received another Error:

"The file W:\Softrak\system\CR_InstallCommon\webfiles.ini could not be opened. Please check that your disk is not full and that you have access to the destination directory."

So clicked on "OK" from above message and now it hangs on the following Error:

"The file W:\Softrak\SYSTEM\SS12MDB.DLL could not be opened. Please check that your disk is not full and that you have access to the destination directory."

To reconfirm, internet is up and running since I did a fresh download of the Ledger download and AV has been disabled.

Thanks for any information.

Further info. I just found out from their IT person this is a NAS drive I am trying to install to. Is this the issue?

Just to follow up that apparently is the issue since I was successfully able to install the programs when loading to the local C drive. So these Synology NAS drives must be an issue or have to be configured?

Anyway all is fine now although we didn't get what we wanted by loading on these drive(s) but at this point no choice by the looks of it.

Thanks to those who posted information.