Problem #1

We are running into an issue after you have entered an Template Quote or a new Quote.

Entering is OK. But if you finish the quote and let it fall out to the Quote list and then click on "Order" you get the following error:

"-" is not a valid integer value"

But if you enter the quote (or template) and click the Order button while in the Quote and before you click OK before it falls out to the list all is good.

We are thinking this is an operating system issue not sure. But it is happening on both Windows 10 (Home 64 bit) and Windows 7 (Pro 64 bit) workstations Nevertheless we can not send the Order over from the Quote List box.

Not sure support if you have run into this.

We are running Sales CQ V9.2B(180608) and Order Entry V9.3A(200914).

Problem #2

Our customers are flagged on their Invoicing tab record to Require PO? (this is checked).

Since we have issue #1 if we try to send over the Quote (on the fly so to speak) Sales CQ prompts us to enter a PO in the Reference field. But it already has been filled in. So what we have to do is cancel the Quote go back to the Customer record and take this check off on the Invoice tab. Then go back into Sales CQ and then enter the PO # in the reference and then the Quote will then go over to O/E (again only on the fly will the quote go over if we let it go to the list and then click the Order option we get the integer error from #1). This obviously defeats the purpose of the "Require PO?" since it will never prompt us and lo and behold we will forget to enter the number in the Reference field.

If you can have a look at these support. Our Receivables btw is V9.3A(200610)..

Hi, John and Scott,

Regarding your issues with the Order button when used from the grid in CQ, I've tried both creating a new Order on its own and creating it from a template. In both cases, I receive no such error when I then select the Order button.

I'm using the same release of OE but the CQ HF 9.2B(201001). However, even using the same release as you, I receive no error. What options are enabled on your Order from Quote xxxxx window?

Thanks support. I applied the hot fix and no change.

So I logged into SAMDATA (what I should have done in the first place) and no issue with this data. So must be a Company Profile setting and/or switch causing this.

Will trial and error it and see what the issue is and post on here when I have found it.

Hi, John & Scott,

I'm wondering, it's possible there's something on the Header or Totals tab of your quote that is causing this type of error when it is converted to an OE order, more likely the Header tab.

Can you post or email me screenshots of these tabs please?

Hi Support,

Before we do that just an update. It "appears" that part or maybe all of the issue is the "Quote number format" setting in the Company Profile.

Our initial setup this field was blank in the Company Profile. The "Next quote number" field we started at '10000' and we had the issue that started this thread. So for "you know what and giggles" we stuffed a 'Q' in the "Quote number format' field and voila all appears to be working. No error as mentioned above.

I say "appears" to be this since there must be other factors at play here since we compared our setup in the profile to that in SAMDATA and the universal corp data does not have anything in the "Quote number format" field. So we are still checking.

Ironically I just checked into the ones that have the error and when I try to either Edit or View the quotes in question I get that error message so I can't even send you those screen shots.

Anyway will keep digging on our end as I don't think we are out of the woods yet.