We have a problem printing shipping labels from OE under the Orders tab and the Invoices tab. We expect to be able to print a label for the highlighted order or invoice in both locations but this only works as expected if the User Preferences, General, has the "Remember Forms Settings" box unchecked.

If the "Remember Forms Settings" box is checked, then both the Orders - Print Labels and the Invoices - Print Labels box are sorted by either Orders or Invoices. This depends on the selection made in the "Order Entry drop down list - Print Shipping Labels" under Options. You are forced to choose between Orders or Invoices but not both. You can only print a shipping label for the selected document under either Orders or Invoices but not both in any efficient manner.

It causes a lot of problems to have the "Remember Forms Settings" box unchecked and it also causes problems by having to choose between only printing Shipping labels from Orders or Invoices but not both.

Is there any solution that I am missing.

Thanks,

Rick McLeod
Sunbeam Specialties, Inc.

Hi, Rick,

Would you please upload a screenshot of your print settings when you obtain the results you want (with Remember Forms Settings disabled) and of your print settings when you don't obtain the results you want (with Remember Forms Settings enabled)?

Thanks.

Hi again, Rick,

We recently issued a Hotfix (OE9.3A(191007)) that I believe will resolve your issue.

I referenced this also in the email I just sent you.

If it's still an issue, please let me know.

Hello,

The hotfix did cure this problem. It was important to us because we use "Print Labels" to generate an XML file that is read by Endicia Dazzle. Dazzle reads the file and uses it to populate the name, address, email address etc. when we ship a package through the Post Office. By importing the information, it eliminates typing errors or the chance of shipping to the bill-to address instead of the ship-to address.

Thanks for the quick action.

Regards,

Rick