Both clients are Peer to Peer network setups with no server.

Per Kerry Gullins post above I reinstalled Ap and the issue went away.

Thanks Kerry!

Hi, Ken,

Good information to know.

Glad you've got it under control and it's working out for them now.

I was able to restore SSIQBACK.DLL followed this procedure:
1) Add Softrak/system folder to Windows antivirus - (excuse this folder).
2) Disconnect all internet and windows antivirus(in registry or settings.
3) Load up clean SSIQBACK.DLL again in Softrak system folder. Test your data if
Backup is working.
4) Re-activate your antivirus and internet.
Still working for me.

Hi, Chandler,

Thanks for the feedback. Seems that in different environments, different things do work.

Much appreciated.

HI Support,

What is it about this file that is causing the AV to suddenly see it as a threat?

What is going to be done to eliminate this problem for this file and future DLL issues with Adagio?

I have more clients complaining they cannot backup today and don't have time to figure out a unique solution for every client.

Hi All

I just went through this with the one client who has had this issue so far and I don't think it's the AV. MS updated their Security/Defender programs and this is where the issue is likely coming from.

The solution seems to be re-installing an Adagio application (likely the most recent release date) or restoring the DLL from a backup.

So far is hasn't been deleted again. Hopefully it will stay that way.

Doug,

I have had 5 calls/emails and 4 so far were Windows Defender identifying the file in question as a trojan virus. The 5th has not answered my reply yet.

Initially replacing the file was not sufficient because as soon the .dll was used to run a backup, Defender removed it again. As previously stated, an exclusion of the folder was needed in Defender's Virus and protection settings. Then replacing the file and excluding the file name. In two cases, replacing the file (even with the folder exclusion) flagged it again for removal and I had to mark it as "Allow" in the threat history.

So while I have not see it with other AV software as of yet, (as others have) Defender is the only AV software some clients use now.

My own machine seems unaffected since I use Norton AV and Windows is set to allow Norton as the AV solution. Hopefully Norton does not pick this definition up from Defender.

HI Doug,

I agree with you that Defender is the issue. The latest windows update seems to be the trigger from what I have seen.

I did the reinstall last yesterday, and the backup worked, but later the dll was again quarantined. I am not sure if the file was "killed" from this same workstation or another one as I am not 100% confident the IT group had setup up the exclusions correctly on the second workstation. I again reinstalled and cleaned up the exclusions and so far so good.

Is this file going to be white listed going forward?

All of these questions should be asked your anti-virus provider why they see it as a threat. The DLL is signed. There is nothing we can do further from our end.

I have already suggested excluding the \Softrak Folder from the anti-virus scan.

To add to Doug and Ken's responses, I noticed that one of my sites that had the issue, only had it on the machine with the 1809 update. The PCs still on 1803 were unaffected.